Return Policy
Return Policy – Comfy Sleeper
At Comfy Sleeper, we want you to be satisfied with your purchase, and we handle every return request fairly and in good faith.
Our products come with guarantees that protect you. If your item has a major fault, you’re entitled to a replacement or refund, along with compensation for any related loss or damage.
- If the issue is not a major failure and can be fixed, you can ask us to resolve it. We may repair the item, replace it with the same model, or provide a refund depending on what’s appropriate.
If we don’t resolve the issue within a reasonable time, you can choose to return the item and tell us why. You may also take steps to fix the problem yourself and seek reimbursement for reasonable costs.
- If there is a serious problem with your item that cannot be fixed within a reasonable time, you can choose between a refund or a replacement.
A serious problem with goods is when:
- A reasonable customer would not have bought the goods if they had known about the issue.
a. For example, a reasonable customer would not buy a washing machine if they knew the motor was going to burn out after three months.
b. However, the same customer might still buy a campervan knowing it may need some adjustments or minor repairs after some time on the road.
- The item is significantly different from the description, sample, or demonstration model shown.
a. For example, where a customer orders a red bicycle from a catalogue, but the bicycle delivered is green.
- The goods are substantially unfit for their normal purpose and cannot easily be made fit within a reasonable time.
a. For example, where a ski jacket is not waterproof because it is made from the wrong material.
- The goods are substantially unfit for a special purpose that you told us about and cannot easily be made fit within a reasonable time.
a. For example, where a car is not powerful enough to tow a boat because the engine is too small, even though you told the supplier you needed it for towing a boat.
- The goods are unsafe.
a. For example, an electric blanket has faulty wiring.
Examples of issues that are usually not a serious problem
These are some examples of problems that might arise with our products but would usually not be considered a serious problem:
- A button, clip, or zipper that is loose or misaligned but can be repaired.
- A small stitching issue or loose thread on clothing or a bag.
- A part is missing but can be sent to you (for example, a missing strap, screw, or USB cable).
- A cosmetic mark, light scratch, or dent that doesn’t affect performance.
- Packaging arrives damaged but the product inside is fine.
- A product needs troubleshooting or correct setup to work properly.
- An incorrect size is sent but the correct size is available and can be exchanged.
- Slight colour variation from photos, within the normal product range.
- A home device that needs calibration or setup (for example, massage gun pressure, or a foam pillow needing time to expand or “fluff up”).
Returning an item
As explained above, you may return an item if it has a major failure, or if it does not have a major failure but we have not remedied the problem within a reasonable time after you requested a remedy.
If you wish to return the item in these circumstances, you must let us know within a reasonable time after you became aware that the item does not comply with the guarantees, or after it becomes clear that we have not remedied the problem within a reasonable time. If you do not notify us within a reasonable time, we are not required to accept your return of the item.
We will allow a minimum period of 30 days for you to return the item, even if a reasonable time for rejection would otherwise be shorter.
We are not required to accept your return of the item if it was delivered but has since been lost, destroyed, or disposed of, or if it was damaged after delivery.
Change of mind
We don’t offer refunds for change-of-mind situations, such as when a customer decides they no longer want the item, prefers a different size, or no longer likes the look of it. In these cases, we may offer an exchange or store credit as long as the item is unused, in its original packaging, and in resalable condition.
What to do if you wish to return, repair or replace your item
If your item is not of acceptable quality, fit for a purpose you have told us about, or not as described, and you wish to return it, or have it repaired or replaced, please contact us at support@comfysleepers.com. In some cases, we might ask for further information about your request (such as photos or videos) to assist us in assessing the issue.
We cover return shipping costs for items that are not of acceptable quality, not fit for purpose, or misdescribed.
If we accept a change-of-mind return, we might also provide free return shipping in some circumstances.
Lost, stolen, or undelivered orders
If your order hasn’t been delivered, we’ll arrange a refund or a replacement.
If your order shows as delivered but has gone missing or may have been stolen, contact us right away. We’ll review the situation and, depending on the circumstances, we may offer a refund or replacement at our discretion.
We can’t compensate for losses caused by events outside our control once the parcel has left our hands, but we’ll always do our best to help you resolve the issue quickly.
Contact us
For any questions or to initiate a return, email support@comfysleepers.com. Our team will respond within 48 hours.